Where's My Order?

Where's my order?

Everything we sell is pressed to order in our shop in Clearwater, Florida. Here's how it works and where to look.

1. How long until it ships

Orders take 7 to 10 business days to press, pack and ship. Weekends and holidays don't count. If you ordered on a Friday, the clock starts Monday.

2. Track it

The fastest way is the order page in your account. Sign in with the email you used at checkout and every order, with its tracking number, is right there. No password needed, we'll send you a code.

You'll also get a shipping confirmation email with the tracking link the day it leaves. Check your spam folder if you don't see it.

If you use the Shop app, your Two Joints orders show up there automatically with live tracking.

3. Tracking says delivered but it's not here

Give it until the end of the next business day. Carriers mark packages delivered a little early more often than you'd think. Check with neighbors, the leasing office, or the back porch. Still nothing after 24 hours? Email us and we'll sort it out.

4. Wrong size, wrong item, or changed your mind

You have 14 days from delivery to start a return or exchange. Items need to be unworn and unwashed. Start here: Return policy.

5. Need to change or cancel an order

Because everything is made to order, we can only change or cancel before it's pressed. Email us as soon as possible with your order number and we'll do our best.

Still stuck?

Email support@twojoints.co with your order number and we'll get back to you within one business day.